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Are you interested in discovering and reducing revenue leakage while generating revenue recoveries? Then it’s time for you to utilize Navitaire’s Sales Audit Services.

Navitaire leads the industry in revenue recovery services. Sales Audit Services are automated, flexible and comprehensive systems that audit agency and internal airline ticket transactions to ensure airline tariff compliance. But more importantly, they deliver results. From increased revenue recoveries to a thorough analysis of revenue leakage, you’ll notice improved efficiency and a better bottom line.

The only system designed specifically for the airline industry, Navitaire uses sophisticated and finely-tuned technology to drive significant benefits. In fact, we’ve been providing revenue protection services to the airline industry for over a decade, and have invested more than $20 million into our revenue protection and recovery functionality.

Our services span the entire breadth of the reservations and ticketing life-cycle. Beginning with sales audits, our services offer the most comprehensive set of published fare, contract fare, tax, and commission audits available. Post-sales audits include ticket refund, exchange, and sales/use, and back-to-back ticketing audits. To identify and reduce booking abuse, we also offer an agency booking audit utilizing MIDT/BIDT data.

Built with modular and high–performance, scaleable technology, the Sales Audit Services System's multi-tiered processing and relational database structure enables unique, market-leading features. Our data warehouse analysis tool is just one example of the benefits delivered beyond revenue recoveries. With its comprehensive query and analysis capability, it provides enterprise-wide information that prevents revenue leakage while supporting marketing, sales, and collection activities.

We’ve been providing cutting-edge revenue protection services for more than a decade. Navitaire’s innovation continues through new, production-ready real-time/ same-day sales protection services. By dramatically decreasing the time lag between sale, audit, and agent response, real-time sale audits identify ticketing errors almost immediately, enabling your airline to quickly achieve the goal of agency compliance. Real time audits can also be deployed as real-time point of usage (i.e., gate) audit service to determine usage vs. sold in real time.

ASP and BPO Business Models

Navitaire provides sales audit services on either an Application Service Provider (ASP) basis or Business Process Outsourcing (BPO) basis.

With Navitaire’s ASP services, your airline will take advantage of the benefits of outsourced technology operations and development, yet have in-house staff maintain, review and manage the debit memo issuance process. The Navitaire ASP model provides added customer value through pooling of product development and enhancements among all clients, leveraging each investment dollar beyond the one-for-one benefit achieved as a sole investor in a custom system.

Navitaire also offers Business Process Outsourcing (BPO) services to complement our ASP offering. With Navitaire’s BPO services, our focus is on the timely and accurate delivery of the processing results and the maximization of revenue. Navitaire performs the majority of the revenue recovery and protection functions using our trained professionals and provides your staff with the results for ultimate issuance and collection activities. The BPO option not only expedites the implementation process through the use of our experienced staff, but also reduces your airline’s need to manage on-going, non-core processes and their associated costs. Several of Navitaire’s revenue protection clients use our BPO services for sales, refund, or exchange audit services.